In any case, CFEX LLC is not responsible for the quality, completeness, composition, size and shape of the product shipped by the firm, its depletion in the warehouse, and its timely delivery. If your order is sent by the store in an incorrect, useless or damaged way, you can use our return service. * Your package must be delivered and checked on the spot within 48 hours after entering our Baku office. * Orders are returned at weighted rates.
(Note: Due to the current situation, our "Refund" service is not active indefinitely.)
Packages received in our external warehouse are not transferred directly from our external warehouse to the store.
The customer can order from Turkey directly from the store with our "Transfer" service or using our "Foreign addresses" section.The customer can order from the US directly from the store with his card using only the "Our foreign addresses" section.
In order to receive information about the order, a request must be made within 1 month from the date of approval of the order. Subsequent inquiries will be considered invalid and will not be investigated.
Products are not insured by the carrier and the carrier is not responsible for it.
CFEX LLC carries out orders on a rotating basis and guarantees the placement of orders 24 hours a day, 7 days a week. However, if there are any problems in the ordering process (product expiration, expiration of the ordered size or color, campaign completion, payment problem, etc.), the amount paid by the user is returned to the user's balance. Note that this period may be extended due to discounts.
No changes (change in size, color, etc.) are made to orders with "Paid" status when using our "Submit" service.
The user can use the amount loaded on the balance to purchase other products or demand a refund. In this case, the amount is returned to the user's account within 3-5 working days.
When ordering, the product (s) and Turkish domestic cargo must be paid in full. In case of non-payment, if there is a shortfall, it is deducted from the customer's current balance or demanded from the customer at the time of delivery of the product (s). Delivery of the product is possible after full payment.
If there is a deviation of 10% of the order amount with a maximum of 10 manat, the order is executed by deleting from the balance without informing the customer.
CFEX LLC executes accepted orders simultaneously and together. However, the products may be shipped by the seller in separate packages and CFEX LLC is not responsible for this. Each package is calculated separately, depending on how many parcels the products are delivered to our external warehouse by the seller's store.
When the ordered package enters the carrier's warehouses, the customer will be notified via email, sms and application notification. The customer can pick up the package from our office or deliver it to the address by paying an additional service fee.
From February 10, 2020, the process of returning products entering our American warehouse to retailers by cfex.az has been suspended. Prohibited products (perfume, mist, lotion, other products containing flammable substances, etc.) entering our American warehouse will be destroyed after storage for 2 months. Therefore, it is recommended that you do not order this type of product from America.
If the parcels received in our external warehouse contain a parcel that the customer has not previously declared and the price, type and store name of the product in this parcel cannot be determined in our external warehouse, the status of this parcel is changed to "Incomplete declaration". The client can view the package and correct the information by entering the status of "Incomplete declaration" in the personal account. The package will be prepared for departure only after the customer has entered the full details in the declaration. It will not be possible to send the parcel at the request of the customs authorities until the customer enters this information in the declaration.
Delivery fee for products longer than 1 meter is calculated according to the volume weight.
Calculation procedure: en x length x height / 6000
Parcels longer than 120 cm on one side will be charged an additional $ 50.
The received parcel must be checked at our office, next to the courier, if the courier has been delivered. In the event of any damage to the product, our staff or courier must be notified on the spot. Otherwise, the carrier is not responsible for any subsequent defects found.
Please note that if the value of the order is up to $ 300 within 1 (one) calendar month, no customs duty is charged. If it exceeds $ 300 and is notified by the customs authorities of a commercial purpose, it will be subject to a fee in the amount specified in the customs nomenclature in accordance with the law. Note that the maximum limit of the model is 36%.
1. When the total value of orders during 1 calendar month exceeds the amount of $ 300,
2. When it is determined by the Customs authority that the product you ordered is for commercial purposes,
3. If there are products that are prohibited to be imported into the country, your order may be kept at customs.
According to the interview of the chairman of the State Customs Committee Safar Mehdiyev, it is possible to bring more than one parcel in one calendar month. However, the decision has not been published. (Information will be updated when the new decision is published.)
Goods prohibited for import to the Republic of Azerbaijan by individuals and received by international mail, types of threaded firearms, ammunition (except for ammunition for hunting weapons), all military items, explosives and military equipment. p >
- Liquid products (if there is a flammable substance in the United States, it is not imported. It is not possible to import liquid products from China. It is possible to import liquid products from Turkey)
- Phones, battery-powered equipment, powerbank, tablet
- Clocks with camera and recording
- All types of alcoholic beverages and beer, tobacco products
- Explosives, flammable and other dangerous substances, as well as radioactive substances (perfumes, sprays, lotions, mist, dry shampoos, dyes, etc.) from America
- Medical products
- Hidden camera
- Batteries- Shock absorbers- Hover Board scooter
- Items prohibited for transportation by air
- Radioactive substances.
- Drugs and psychotropic substances, accessories for their use.
- Materials promoting and advertising immorality, violence, terrorism.
- Materials related to the technology of preparation of narcotic, psychotropic, toxic, explosive substances.
- Live animals - Plants and seeds
- All kinds of weapons, ammunition, all kinds of military equipment, explosives, military equipment.
- Literature on special secret means of communication, their ciphers and operation.
- Information systems, documents and archives of the Ministries of Defense, National Security and Interior on operational investigative activities.
- Documents, inventions, projects of state importance.
- Precious metals and precious stones in the form of raw materials.
- Other products that do not meet the requirements of the legislation.